If you are using social media but publish corporate-style or dry social media posts, you are marketing in the wrong path. You need to make your brand personality show up on the social media platform you are using. Focus on your brand voice. It should represent what your product or service deals with clearly. The brand needs to be empathetic and polite to the customers. More importantly, explore the voice and showcase your brand. For example, you are going to reply to the customer’s comment, you can comment in any format may be friendly, formal, funny, or casual, but at last, it should please the person who asked you the query.